Goliath and David: Verizon Fios and Chewy.com

I had two business dealings in two days, one with a big corporation, a Goliath so to speak; the other with a much smaller internet company, a sort of David if you will allow an analogy that is both Biblical, and a recent pop culture TV title, used on the Survivor series. The Goliath in this scenario is the multimillion dollar business, Verizon Fios; the far smaller business, the David, is an internet company that supplies pet owners with food and supplies in the mail, Chewy.com.

I spoke to Verizon Fios a number of times because when my last two year contract ended my costs went up, a lot. Probably many of you agree with me when I say that there is very little to watch on television these days if you opt to stay with a cable provider. If you are a sport’s fan, cable TV may be indispensable. But I generally like figure skating, the Olympics and the Super Bowl and that is about it for sports.

Movies and news are my favorite choices. Movies are disappearing behind various paywalls. On cable the same movies repeat again and again, and they are movies I love, but I don’t want to watch them constantly. I have an Amazon Fire Stick but everything is not licensed to Amazon. When I counted I actually found that I was only watching 19 channels out of the huge number of channels that are advertised (but which no one can access without paying enormous fees). I wanted to negotiate my monthly fees downward. I was given a few options. I finally settled on a package that cost $160 a month (still too much). I agreed to sign a two year contract which took $5 a month off the price and or earned me a Nest doorbell, I can’t remember which.

I usually paid my bill on the ninth of the month so when they took their payment on the fourth I got a bit nervous. I called Fios and finally worked my way through the automated labyrinth to speak to an actual person by which time I was a bit snippy I’m sorry to say. I explained that it upsets my budget if they just take out a payment on any old day they want. I must know what day the money will disappear from my bank account and it needs to stay the same every month, unless someone lets me know ahead of time. This, however, turned out to be the rudest agent I have ever spoken with and he was no help at all. He was mean. I received an email in the next week that told me they would take my next payment on the 30thof the month. Since I had already made a payment in this month (on the fourth) I had to call back and quit autopay. I do not want to make two payments in one month. Apparently, when I was finally connected, this time with a young lady, I made mistakes in describing the details of my “plan”. She actually laughed at me.

After these two upsetting experiences with customer service, I decided to leave Verizon Fios and go to Spectrum, although that prospect did not excite me either. They are almost as expensive and I am sure they will work their way up. But at least they were polite and connections were made very efficiently.

Then I had to cancel my plan with Verizon and I knew they would give me a penalty for vacating a two year contract. I was hoping they would waive the penalty fee but I was informed that the charge will be $305. Yikes! Spectrum advertises that they will pay the penalty fee to Fios for me. We’ll see. There is probably some kind of trick to it that I don’t know about yet. I asked the agent at Fios, who this time was very nice, to see if Fios will waive the fee but I am guessing the answer will be no. So great big Goliath company, totally impersonal and bound by rules agents can’t break without permission, and permission is rarely given.

This is my sweetie cat, named Gomez by the children she originally belonged to (who were probably watching The Adams Family). I recently had to put her to sleep for reasons I will not describe in detail as it would embarrass Mz Mezzie, as I called her, if she happened to be looking down on us and if she could read. Mz Mezzie had lived with a family in a rental where she was illegal and for a number of years she had spent most of her time outside. Even when she came to me she spent most of her day on the back porch, never wandering from the yard. She was not used to using a litter box but I would not make her stay outside if she wanted to come in. Her long hair made her unhappy with the usual kitty litter which is small and got stuck in her toes. I used a litter called Yesterday’s News (newspaper pellets) which she came to accept for a while.

This litter was so heavy that I had difficulty getting it in the house. That’s when the clerk at the pet store told me about Chewy.com. This was helpful because Chewy delivered to my house. We added another expensive litter that smelled like grass to help my little outdoor kitty. When I had to put her down last week I had just received a shipment of that expensive grassy-scented litter. I let Chewy.com know that my pet was no longer with me, because I did not want to keep receiving pet-related emails. They told me that they would credit the last bag of litter I purchased back to my account and they did it, that very day. Today I looked out the window and saw a van in my driveway. I watched the driver walk to my back door with a package. I was amazed to find that what he had for me was a floral arrangement from the people at Chewy.com with a sympathy note. Now that’s my kind of business.

I want everyone to boycott Verizon Fios and buy their pet products from Chewy.com. Of course I am not the boss of anyone but this would offer each of these companies, the Goliath and the David,  what each deserves. Thank you Chewy.com.

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